4 Things to Consider When Choosing a New Communications Provider for your Business
As organizations begin to strategize on how to navigate through the rest of COVID-19 and beyond, a major factor is ensuring a sound, long-term approach for their business communications. According to Gartner, 74% of CFO’s are prepared to shift a percentage of their on-site employees to permanent remote positions.
In order to meet the needs of a more flexible and remote work environment, some organizations are considering a new approach to their business. One that is more cost-effective while still maintaining high-quality service. A piece of this new approach is a new way of communicating. If you are considering a new communications provider for your business, here are a few things you should keep in mind before making a long-term commitment:
1) Quality Customer Support
Customer support has undergone some major changes in recent years. Organizations are expected to not only give quality answers to customer problems but do so in a timely, personalized, and empathetic way. Your communications provider must put you and other customers front and center. Customer support is no longer a post-sale only department. Marketing, Sales, and Onboarding teams are now expected to deliver a best-in-class support experience. No matter what department you are currently working with, your communications provider should be focusing on the same thing – making sure you get the best value possible from the product or service. Some providers charge an additional cost for best-in-class support. We suggest choosing a provider that includes this level of support with no additional cost to you.
Few organizations were untouched by COVID-19, and as budgets become a concern for the second half of 2020 and beyond, it’s important that your communication provider offers the most cost-effective solution for your business. There are many pricing models out there, but we recommend not looking for the lowest possible prices but instead, ensure that the total value (price + quality) fits the needs of your business. Evaluate impactful features vs “vanity features”. Many providers tout features that sound great but are not majorly impactful to your business. Is your current provider committed to innovation? What happens if your business needs to scale down again? Can and will your current provider scale with you to ensure business continuity?
3) Seamless Implementation & Onboarding
Many organizations know they should switch providers, but the idea of disrupting the flow of business in a long transition and onboarding process is daunting and often stops them from moving to a new and better provider. When looking to switch providers, ensure that the providers you are considering have a strategy for quickly and efficiently transitioning you. Ask for data and proof as to how quickly they can get you up and running (without disruption to your business). Choose a company that has professionals and experts ready to help with the onboarding and implementation.
4) Scalability & Flexibility
If COVID-19 has taught us anything, it’s the unpredictability in needing to scale your business up or down at the drop of a hat. Whether you are opening a new office across the country or moving your entire staff to temporary remote positions, your communications provider should be set up and prepared to scale with your business every step of the way. Your needs are hardly stagnant, so as they change, your provider should have the ability to support them effectively. Whether you’re reducing costs or expanding headcount, your provider needs to be there for you without hesitation.
Because the future is still unknown, now is a great time to re-evaluate all your workplace vendors, but specifically your communication providers. Employees and Customers are expecting a user-friendly, innovative, consolidated experience. A solution like QuestBlue makes business communication easy by saving you time and money while delivering products with the highest quality and reliability. Contact us to learn more or get started instantly!