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1947 Evans Road Cary, NC 27513 +1 (919) 443-1617



e911 Testing with 933

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QuestBlue has implemented a text to speech system for e911 verification. 

In order to test e911, do NOT dial 911 from your phone. Please create a route to QuestBlue for 933.

Advance steps of 911 testing:
STEP ONE

Navigate to your DID Dashboard, locate the DID you wish to activate e911 services on by selecting 'EDIT'

STEP TWO

In the 'EDIT' view of the DID you will see the e911 status of the DID. Activate it and confirm the address is correct. 'SAVE'

STEP THREE

Next, in your PBX, prepare an Outbound Route for 911 and 933 and be sure to route it to your sbc.questblue.com SIP Trunk.

STEP FOUR

Confirm the outbound caller ID of the Extension or PBX global rule is set for the Caller ID matching the DID you activated 911 services for in the DID Dashboard.

STEP FIVE

Dial 933 from the location, you will be greeted with the following:

• You have reached the 911 address verification system • Calling from: Your Telephone Number 1 NXX NXX XXXX • Your 911 address is: Announced Back to you • Your 911 service is: (Status) active / inactive

If you experience any issues with this service, please contact support by opening a support ticket in your user portal or by calling 919-443-1617 Option 2 for support.