Frequently Asked Questions

QuestBlue will assist users signed up in the customer portal with remote assistance in configuring their Asterisk based FreePBX, QuBe, PBX-in-a-flash, Switchvox and many more versions of Asterisk GUIs and command line.

In addition to PBX configurations we also have documents for configuring AutoDial.

All domestic, international to Canada and Puerto Rico, and Toll Free calls are rounded to the nearest six seconds for billing. International calls are rounded to the nearest 15 second billing mark.

Volume discounts can be achieved with reaching sufficient levels in your customer portal account. Even before volume discounts are reached, standard pricing is already at a low rate.

To qualify for deep discounts with wholesale rates please contact our sales team.

Yes! Questblue offers Automatic Account Replenishment with credit cards. Set your account to automatically refill with a predetermined amount when your balance falls below a value that you control. This ensures your service is not interrupted for non-payment.

QuestBlue requires a two-step verification process to ensure only valid accounts are accepted in the system. New accounts can be registered 24 hours a day, seven days a week.

Once you complete step one of registration, you will receive a small charge in the PENDING TRANSACTIONS section of your credit card or bank online statement. Please log into your bank and verify the amount (between $0.01 and $5.00) in step two of the registration process, and your account is instantly activated and you can be making calls in minutes!

We will offer refunds of unused balances in your user portal upon request via our support ticket system. This is only on payments made within 30 days. There are no refunds on DIDs, Dedicated Servers, Virtual Servers or any other monthly service.

QuestBlue offers prepaid services only. At the time of registration, you will provide a credit card in our user portal which we will use to charge the amount required for registration (different from the verification charge). Combined with the verification charge, you will never be charged more than $15.00 during the two-step registration process. Once you are registered you will be able to add more funds to your account using your credit card, 24 hours a day. Additionally, you will have full control over when auto-refill of your account occurs and how much you would like to be charged, to maintain a positive balance. All billing, usage, and CDR reports are available in the user portal. You are also able to generate a PDF invoice for a specific time frame.

QuestBlue is very proud of our user portal. Many years of listening to our customers has helped to bring you a fully automated user portal. Every aspect of our portal has been made to provide you with instant activation on services we offer like DIDs, SIP Trunks, CDRs, billing information and payments, Local Number Portability (LNP), and much more.

You can have multiple trunks in your account. In every account you have unlimited channels on every SIP Trunk you create. Each trunk can have a customized name like NYCTrunkMidTown, LAZone4, ToyotaLA3, HondaBOS, etc. You can also run separate billing and usage records for each trunk from the user portal.

At QuestBlue, we offer the ability to grow at your own pace. We do not require a monthly minimum. The only situation that entails a commitment is if you have qualified for volume discounts, in which case you need to maintain that volume in order to retain the discount.

The number transfer usually takes 7 to 10 business days from the time you complete the LNP request form. You will be notified in your user portal account via email and on your LNP request page of the status and FOC date, as soon as we know that information.

In June 2005 the FCC imposed 911 obligations on providers of interconnected VOIP/SIP services that allow users to generally make calls to and receive calls from the regular telephone network. You should know, however, that 911 calls using VOIP/SIP are handled differently than 911 calls using traditional telephone service. We will connect any call to 911 even if you have not provisioned your outbound caller ID for 911 as required by law. If you pass a 911 call to QuestBlue Systems that has not been provisioned, you will be charged a $100.00 non-provisioned 911 fee. This is not refundable and is the responsibility of the account holder to make sure all outbound caller ID DIDs are provisioned. If you are unsure on how to do this, we will assist you if you open a customer support ticket inside your user portal.

CNAM is short for Caller Name. When you enable CNAM in your DID all inbound calls will be dipped for the name of the person calling you. For example, your phone would display "Robert Smith, 9195551212," instead of just "9195551212" if you did not have CNAM enabled.

T.38 is not guaranteed on outbound calls unless you send your calls to us with a 3838 prefix. For example, if you wish to send outbound faxes on T.38 you would dial 3838(1)(area code)(destination number). As an example, a T.38 fax would be sent to 383819195551212. Although we do offer a direct route to T.38 with a prepend we do not guarantee faxing over VOIP. If you are interested in guaranteed faxing solutions, please see our vFax service.

We do not offer IAX or IAX2 Trunking, as those generally do not apply to the services we provide. The service is (and stands for) Inter-Asterisk Exchange, and as such, do not involve connecting to phone carriers. We do have many clients who connect to us for their SIP needs, and keep local connections to remote offices with IAX or IAX2.

Virtual Fax, or vFax, works in a secure session. We take care of the faxing for you. You will receive inbound faxes either into a portal or delivered to you as a PDF. For sending faxes, you can either send a vFax to a fax number via an email client or your user portal. The process is up to you and what best fits your office.

We do not offer packages. All of our services are based on a pay-per-minute usage model. Keeping our prices at a wholesale rate allows you to save money without having to pre-purchase a package at higher rates.

E911 is required on any DID that will be used for an outbound Caller ID. If you call 911 from a DID that is not registered with e911 services you will be charged a connection passthrough fee of $100.00. We do not assign this charge, it is passed on to us from the PSAP you were connected to at the time of your 911 call. Calls to 911 from a DID that you have registered with e911 are not subject to the connection passthrough fee, and as such are only charged your normal pay-per-minute rate.

Public Safety Answering Point. A PSAP is a call center where emergency calls are routed when you dial 911.

We do not charge per SIP Trunk, just for the usage you place on any of your trunks at the per-minute rate in your user portal.

Contact Information

Business Hours (Eastern Time)

  • Monday-Friday: 9 AM to 5:30 PM
  • Saturday/Sunday: Closed

QuestBlue on Social Media